Specialized Customer Services Award

The Oregon Chapter Specialized Customer Services Award recognizes outstanding service provided to a specific (specialized) segment of the workforce including, but not limited to, people with disabilities, vocational rehabilitation, welfare-to-work, and youth.  Nominations are accepted in two categories, following the criteria established for the International Award competition. Separate nominations must be completed for each category. The nomination should detail outstanding accomplishments by an individual or group during the calendar year.

The two categories are:

A) Individual (member or non-member)

B) Group (member or non-member)

ELIGIBILITY: Nominee(s) need not be an IAWP member if nominated by one.

Only activities that occurred during the calendar year preceding the year in which the award is presented will be considered for recognition.

CRITERIA: An individual or group nominee(s) should have made significant achievements in one or more of the following areas:

A) Specialized Customer Services Awareness - Successfully engaged audiences in a productive examination of the workforce development issues relevant to the customer needs.

B) Resource Promotion - Performed outstanding work in encouraging either employers or potential customer groups to use workforce development services, thus enhancing the relationship between workforce development providers and the community.

C) Employment Opportunity - Demonstrated outstanding leadership on issues or programs that had substantial impact on the improvement of working opportunities or working conditions for customer groups.

D) Partnering - Collaborated with an organization or appropriate audience to take action on critical issues concerning workforce development for customer groups.

E) Customer Services - Demonstrated exceptional devotion and performed outstanding services for the betterment of customer groups (including lifestyle services).

NOMINATION SUBMISSION COMPONENTS:

A) Nomination Presentation - The nomination must be typed, double-spaced, in no less than 11 size font, on 8 1/2 X 11 inch paper. 

B) Statement of Accomplishment - This ONE PAGE statement must briefly describe the nominee(s) accomplishment, the dates the accomplishment occurred within the judging period, the manner in which the accomplishment was achieved, and the results or benefits derived from the accomplishment.  If the nominee is selected for an award, this summary will be used for various dissemination and shared-learning purposes.

C) Narrative - This concise, precise and descriptive narrative shall be not be more than 10 pages. The narrative should be an expansion of the statement of accomplishment. It must focus on the details of the actual accomplishment and include any necessary background information that explains why the accomplishment was exceptional to the association or agency.

The narrative should address the following...

• What was done - Description of activity or performance.

• When it was done - State the period of time covered. 

• How it was done - Own initiative, original idea, under direction, and if on own or agency time.

• Results - How and to what extent was the Employment Security Program benefited.

 

Be sure to emphasize and document, if known, the initiative of the nominee(s). Was the accomplishment performed; (a) above and beyond normal job responsibilities and hours of work, (b) within job responsibilities, but required considerable outside work, or (3) within normal job responsibilities and required no extra effort?

 

D) Documentation - The narrative must be supported only by documentation that relates directly to the accomplishment activities on which the nomination is based.  The documentation may be articles, newspaper or other periodical clippings, endorsements, recommendations, testimonials or original and/or digital photographs with a brief description of what each photograph is intended to show.  The articles and newspaper and other periodical clippings must be identified by date and source.  Any photographs and news items less than 8 1/2 X 11 inches in size must be mounted on 8 1/2 X 11-inch paper.  List, by type and date, any published articles, books, research, as well as work products, audio-visual or other materials representative of the contribution.

 

Highlight the nominee’s name in all evidence/documentation.  Include only documentation that relates directly to the accomplishment and judging time frame. When using acronyms or abbreviations, please spell out the first reference.